Q: How long does delivery take?
A: Our standard UK delivery usually takes 5-11 working days. We aim to dispatch all orders within 48 hours, Monday to Friday. You’ll receive tracking info as soon as your order is on its way!
Q: Do you offer free shipping?
A: Yes! We offer free UK delivery on orders over £30 For smaller orders, standard shipping is just £4.95.
Q: Do you ship internationally?
A: We currently only ship within United Kingdom, If your country isn’t listed, contact us and we’ll see what we can do!
Q: Can I track my order?
A: Absolutely! Once your order is dispatched, you’ll get a tracking link via email.
Q: What if an item I want is out of stock?
A: We're sorry! Some of our most popular products do sell out fast. Feel free to contact us for restock updates.
Q: Are your products safe for all pets?
A: All our products are carefully selected for safety and quality. If your pet has allergies or special needs, please check product descriptions or contact us before purchasing.
Q: Can I suggest a product for your store?
A: Yes please! We love discovering new things for our furry friends. Drop us a message or DM us with your suggestion.
Q: What’s your return policy?
A: We offer hassle-free returns within 10 days of delivery. Items must be unused and in original packaging. For full details, check our Returns Policy.
Q: My item arrived damaged. What do I do?
A: Oh no, we’re so sorry! Please email us at orders@goodfurry.co.uk with your order number and a photo of the damage, and we’ll sort it right away.
Q: Can I exchange a product?
A: Yes, if the item is unused and in original condition. Just email us and we’ll walk you through the process.
Q: How can I contact you?
A: You can reach us by email at orders@goodfurry.co.uk or through our contact form here. We aim to reply within 48 hours (usually faster!).